Kikiya (kikiya.onl) a trusted online gaming platform for users in Bangladesh. When you visit our website or create an account, we collect certain information. This Privacy Policy explains — with full transparency — what data is collected, why it is collected, and how it is kept secure. Compliance with Kikiya's Privacy Policy is mandatory for every member of our team.
By using the platform, you are considered to have automatically accepted this Privacy Policy. Please read it in full.
1 What Data We Collect
Under Kikiya's Privacy Policy, we collect only the information necessary to provide our services. We do not collect unnecessary or excessive personal data. Below is a breakdown of the categories of information we collect:
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Communications & Security Notifications |
| Financial Information |
Payment method, transaction history |
Deposit & Withdrawal Processing |
| Technical Information |
IP address, browser, and device type |
Security Monitoring & Fraud Prevention |
| Gaming Activity |
Betting history, game preferences, session duration |
Responsible Gaming & Service Improvement |
Automatically Collected Information
When you visit the Kikiya website, our servers automatically log certain technical information. This includes your IP address, the browser and operating system you are using, the time of your visit, and a list of pages viewed. This information is used strictly for technical purposes and is not used to identify you personally.
2 Purpose of Data Use
Under Kikiya's Privacy Policy, collected data is used only for specific, legitimate purposes. We never use your information for anything not outlined in this policy.
- Account Management: To create and manage your profile and ensure secure login.
- Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
- KYC Verification: To verify age and identity and to prevent money laundering.
- Customer Service: To resolve your complaints and questions promptly.
- Security Monitoring: To detect and prevent fraudulent activity.
- Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
- Service Improvement: To analyze usage statistics and improve the user experience.
- Legal Obligations: To provide information when required by government or court order.
Kikiya never shares your data with advertisers or marketing companies. This is an unwavering commitment under our Privacy Policy.
3 Data Sharing Policy
Kikiya's Privacy Policy is clear — your personal data is never sold, rented, or exchanged with any third party. However, limited information may be shared in specific circumstances:
When Data May Be Shared
- Payment Providers: To process transactions only through approved payment gateways, including bKash and Nagad.
- KYC Partner: With approved identity verification service providers for the purpose of identity verification.
- Legal Authorities: With authorities when required by court order or government investigation.
- Fraud Prevention: In cases of serious fraud or money laundering, with the relevant authorities.
In each of the above cases, only the relevant data is shared. All of our third-party partners are bound by strict confidentiality agreements.
Kikiya never shares your mobile number or email with third parties for spam, telemarketing, or any advertising purpose.
4 Cookie Policy
Kikiya uses cookies — small text files stored in your browser. Cookies help improve your browsing experience and save you from having to log in every time.
What Types of Cookies We Use
- Essential Cookies: Required for login sessions and security purposes.
- Performance Cookies: To monitor website performance and track errors.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To collect site usage statistics (without personally identifiable information).
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.
5 Data Retention Period
Under Kikiya's Privacy Policy, your data is retained only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymized.
- All data is retained for as long as your account remains active.
- Financial data is retained for up to 5 years after account closure (as required by law).
- KYC documents may be retained for up to 3 years after account closure.
- Log and technical data are typically deleted after 12 months.
- If marketing consent is withdrawn, the relevant data will be deleted within 30 days.
Upon receiving a data deletion request, Kikiya will process it within a maximum of 30 business days, except for data required by legal obligations.
6 Your Rights
Kikiya's Privacy Policy gives you full control over your data. You have the following rights:
Right to Access
You can find out at any time exactly what information Kikiya holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Upon account closure, you may request that your data be deleted.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You may request a copy of your data for your own records.
Right to Restrict Processing
You may request that the processing of your data be temporarily restricted under certain circumstances.
To exercise any of these rights, please contact our support team. We will respond within a maximum of 30 business days.
7 Children's Privacy Protection
Under Kikiya's Privacy Policy and Terms & Conditions, this platform is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors.
If a parent or legal guardian discovers that their child has submitted information to Kikiya, please contact our support team immediately. We will promptly delete the data and close the account.
If an underage account is detected, it will be closed immediately and all associated data will be permanently deleted.
8 Third-Party Links Policy
The Kikiya website may occasionally reference partner services. However, this Privacy Policy applies solely to Kikiya's own platform. Third-party websites have their own privacy policies, and Kikiya is not responsible for them.
We always recommend reviewing the privacy policy of any website before you visit it. Kikiya can only guarantee your privacy on its own platform.
9 Privacy Policy Updates
Kikiya reserves the right to update this Privacy Policy at any time. Changes may be made due to service updates, legal obligations, or technological developments.
- You will be notified at your registered email address whenever significant changes are made.
- You may also be notified via a pop-up message when logging into the platform.
- The last updated date will always be displayed at the top of this page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We encourage you to visit this page regularly to stay up to date with our latest Privacy Policy.
10 Get in Touch
If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our support team. We are always here to help.
Response Time
General requests are handled within 3–5 business days; urgent matters are responded to within 24 hours.
Our privacy team is dedicated to your service 24 hours a day, 7 days a week. We're ready to answer any questions you may have.
? Frequently Asked Questions (FAQ)
Never. Under Kikiya's Privacy Policy, your personal data is never sold, rented, or exchanged with any third party. Your information is used solely to provide our services.
Yes. You may request deletion of your data at any time. However, certain financial data must be retained for a specified period due to legal obligations. To submit a request, email
[email protected].
Yes, Kikiya uses cookies. You can disable non-essential cookies from your browser settings. However, disabling cookies required for login sessions may cause the platform to not function properly.
Kikiya uses 256-bit SSL encryption to protect all payment information. Your card or mobile banking details are not stored directly on Kikiya's servers — they are managed by the respective payment gateway.
For significant changes, you will be notified via your registered email or through a pop-up when logging into the platform. The date of the latest update will always be visible at the top of this page.
Kikiya is only required to disclose information under a valid court order or lawful government investigation directive. In such cases, only the specific data requested will be provided, not all records.